Get in touch with our team

Ways to contact support

Our support specialists offer practical help with account questions and the day-to-day use of SafeByLaw. Assistance is available Monday through Friday during Canadian Eastern Time business hours, and requests are reviewed based on priority. Typical subjects include:

• Opening or verifying an account, changing personal information, and reviewing risk preferences
• Navigating the platform or app, including help with technical problems
• Deposits, withdrawal enquiries, estimated processing windows, and supported payment options
• Platform functions, trading resources, AI-supported tools, and available approaches
• Comments, product ideas, and recommendations that could improve the service
• Any other matter, including general enquiries and account support

Reach our support team

We aim to make your SafeByLaw experience clear, practical, and well supported. Our service is guided by open communication, transparency, and useful assistance. Subject to availability, you may reach us through the contact form, email, or phone. Protecting your information and providing dependable support remain core priorities.

Email us:

Mailing address: 100 King Street West, Toronto, ON M5X 1A9, Canada

Send a support enquiry

Use the secure form below to provide the relevant information, allowing us to understand your request and forward it to the appropriate team. Enquiries received on business days are typically answered within 24 hours, and frequently sooner. For urgent technical concerns, live chat operates Monday through Friday, 9 a.m. to 6 p.m. ET.

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